Claims Prevention and Management – Illinois Online

$69.00

The class discusses what to tell the client on the telephone when setting up the inspection appointment as well as when starting the inspection, how to review the contract with the client, report writing issues, and the critical steps to take if a client is unhappy with the inspection or alleges that something was missed.

SKU: IL-CPM-3HR-ON Categories: ,

Description

You need to protect yourself! This class was written by home inspectors for home inspectors with extensive attorney input. The class discusses what to tell the client on the telephone when setting up the inspection appointment as well as when starting the inspection, how to review the contract with the client, report writing issues, and the critical steps to take if a client is unhappy with the inspection or alleges that something was missed. The class also discusses what not to say in your marketing material, in your reports or verbally. Contractual issues are discussed in detail, including critical clauses that should be included in every pre-inspection agreement as well as when and how the contract must be signed by the client (and who really is the client?). The legal concept of contractual duress and how to avoid this messy and potentially costly problem is examined. The class looks at several methods to minimize your liability while still providing excellent home inspections and great customer service, including whether or not to exceed the standards of practice (the answer might surprise you!). Issues surrounding partial inspections and third party reports are examined. Properly written inspection reports should provide clear and concise information for the client while simultaneously minimizing liability for the home inspector. Many sample paragraphs and report preparation suggestions that minimize liability are included in the class. The session presents a detailed discussion on exactly how to handle and settle client complaints (whether or not you feel you did anything wrong), including what to say, what to do, when to do it, and when to report it to your E & O carrier (or even if you should). The class concludes with a look at several case studies of actual claims against home inspectors and how they were resolved. (formerly titled “Report Writing and Claims Management”)

Hours: 3 elective CE hours

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